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Improving conversion rate on a website

Temple University College of Education (TUCE) wanted to improve the conversion rate for prospective students who use online search to learn about programs in TESOL: Teaching English to Speakers of Other Languages. The website was well optimized and got plenty of hits, but too few visitors were clicking links to learn more or apply. The College hired Hollister Creative to improve the content and design of the TESOL landing page.

The old content led off with an academic description of the reasons someone might want to study TESOL, failing to recognize that most people searching online for a TESOL program have already decided to study it. They want to know why Temple is the best place to do that. The old design also had a dated look, confusing navigation and no way to hear the voices of people involved with this successful program.

To take a landing page for a learning program from good to great:

  1. Keep the navigation simple and the text short. Make it easy for the visitor to quickly scan the major selling points of your program and click to see more information.
     
  2. Immediately engage the visitor with the faces and voices of your best salespeople: the students and faculty. Static testimonials work, but videos work even better. The TESOL pages come alive with two energetic videos, one featuring the faculty and one featuring recent graduates.