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When should you overhaul your website?

As companies evolve, they become more capable and sophisticated. And usually, the same is true of their websites. Some companies look more evolved on the Web than they actually are, and that's a plus for them. On the other end of the spectrum are companies that let old websites linger on and on, creating a drag on their further evolution.

We've been watching Metro Technology Services evolve since 2005. That's when Hollister upgraded Metro's first website with a fresh design and new technology that enabled the company to offer its police and public safety clients a customer-only area with self-service tools and a user forum. The second site, which served Metro well for years, has been replaced by a third site that reflects Metro's current status as a vibrant company offering the most advanced software solutions.

How will you know when it's time for your company to invest in a new website?

  1. Compare the site you have now to the company you are today. If the site has kept pace with your company's evolution, it can stay. If it lags behind, it needs to catch up.
  2. Compare your site to those of your competitors. Will an online comparison shopper conclude that your company is one of the contenders — or one of the also-rans?